You can add CC recipients in your desired ticket that you have generated to our support team.
Step-1:
Login to your Hosting Walay client portal and click on the TICKETS option as denoted by the Red Box in the image.
Step-2:
After that you will observe your previous ticket history. Click on your desired ticket that you want to add CC recipients.
Step-3:
Add your CC recipients email address in the Red Box denoted in the image.