You should escalate but to whom? | Escalation Matrix
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Tuesday, 13th December, 2022
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15:41pm
This is General Announcement for everyone, Way to Escalate their complain to Bigger Levels, If support is not able to handle it or Not responding to you on time
| Level 1 - 24/7 Support |
Shift Engineer |
support@khalidgroup.co |
0315-5624678 |
| Level 2 - Key Account Manager |
Yousuf Ali |
yousuf.ali@khalidgroup.co |
0317-3336557 |
| Level 3 - Enterprise Manager |
Mohammad Owais |
mohammad.owais@khalidgroup.co |
0336-3539769 |
Note: Complain must be generated first at Level 1 and If issue is not being handle by them on your agreed SLA then you can reach to next level for further support.
HostingWalay
Subs/o KhalidGroup (NTN: 7266264-6 | SST: S7266264-6)
