You should escalate but to whom? | Escalation Matrix
Tuesday, 13th December, 2022
This is General Announcement for everyone, Way to Escalate their complain to Bigger Levels, If support is not able to handle it or Not responding to you on time
|Level 1 - 24/7 Support
|Level 2 - Key Account Manager
|Level 3 - Enterprise Manager
Note: Complain must be generated first at Level 1 and If issue is not being handle by them on your agreed SLA then you can reach to next level for further support.
Subs/o KhalidGroup (NTN: 7266264-6 | SST: S7266264-6)