You should escalate but to whom? | Escalation Matrix

  • Kedd, 13th December, 2022
  • 15:41du

This is General Announcement for everyone, Way to Escalate their complain to Bigger Levels, If support is not able to handle it or Not responding to you on time

Level 1 - 24/7 Support Shift Engineer support@khalidgroup.co 0315-5624678
Level 2 - Key Account Manager Yousuf Ali yousuf.ali@khalidgroup.co 0317-3336557
Level 3 - Enterprise Manager Mohammad Owais mohammad.owais@khalidgroup.co 0336-3539769


Note: Complain must be generated first at Level 1 and If issue is not being handle by them on your agreed SLA then you can reach to next level for further support.

HostingWalay
Subs/o KhalidGroup (NTN: 7266264-6 | SST: S7266264-6)

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